What are Managed IT Services?
Instead of a break-fix approach, that waits for problems to occur and then focuses on fixing them, Managed IT Services focuses on preventing problems in the first place. Regular maintenance and updating of servers, workstations, firewalls, and other network equipment is the best way to reduce downtime. With this proactive approach to network management, far fewer disruptive failures and errors will occur. Additionally, Managed IT Services provides a way for business owners and managers to better predict their IT costs for the fiscal year, by way of a flat monthly fee charged for these services.
Our Managed IT Services department is a group of skilled IT professionals dedicated and committed to managing the IT operations of your business...
so that you can focus on running your business.
Here are a few of the benefits our Managed IT Services has to offer:
Remote Monitoring and Management (RMM)
Our service utilizes a monitoring agent on your servers and workstations so we can monitor all critical devices for any signs of potential failure, 24x7x365.
Patch Management
Regular patching of software (installing software updates) is one of the best ways to keep your systems secure, preventing security breaches and virus attacks. Our services includes integrated patch management to make patching your systems easy.
Remote Support
Our service includes an integrated "Take Control" feature that allows us to control your systems as if we were on-site. With this we are able to maintain and repair your systems, as well as provide live support to your users.
Integrated Antivirus and Backup
Our service offers an integrated Managed Antivirus, and Managed Online Backup that can be deployed to any machine that utilizes our agent software. With our backup solution, you can rest easy knowing your critical systems are backed up in a secure, off-site data center, ready to use in the event of a system failure, theft, fire, or any other kind of disaster.
Expert Advice
We have the know-how to provide you with the ideal blend of services to meet the specific technology needs of your organization.
Network Documentation
System documentation is a key component to effective IT management and network support. We provide you with the industry’s most thorough network documentation in a variety of formats.
Asset Management
Also included is our integrated asset management that provides reports of all hardware, software, and service tags of all monitored equipment.
Vendor Management
We can manage your other technology vendors for you, so you can focus on running your business. These vendors can include your ISP, telephone company, line of business software, equipment provider (Dell, HP, etc), etc.